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“ Great place to buy a vehicle! Service was great. My sales person was Andrea Standish,friendly very nice person.She went above and beyond to help me,I had surgery on both legs recently and couldn't get out,I don't know how she did everything she did but it was done in 2 days total and she did everything including delivering the car.I purchased a 2024 Subaru Impreza,I love it.If anyone deserves some kind of recognition it is this young Lady,she did everything as promised,I will come back and bring friends,thank you so much!!! ”
“ DJ Conners while not a music DJ is a very straightforward no nonsense guy to work with. He got me exactly the car that I wanted and didn't mind that I am weirdly picky about the small amount of miles some new cars accumulate on the lot. He was very accommodating and found one with practically none. All the numbers made sense, no hocus pocus or pinstripe charges or nitrogen in the tires upcharges, just simple and fair the way it should be! I didn't blur out my license plate number in the pictures so if you are offended by strangers license plate numbers please cover your eyes. ”
“ Great selection of cars to choose from in our price range. We did not feel pressured or rushed into buying. Mercy was awesome! She found us exactly the SUV we were looking for. She was attentive, extremely patient, and really listened to our needs for our next vehicle. We would recommend Mercy and West Herr to anyone. We had a wonderful experience! ”
“ I’ve bought two vehicles from Andrea at West Herr Subaru now - yesterday I picked up my 2025 Crosstrek! My experience with Andrea has always been stellar - she is patient, knowledgeable, and down to earth. I will go back to her for my vehicle needs for as long as I can! I’d highly recommend her to anyone searching for a new (or used) vehicle. Great job and a huge thank you to Andrea for always making it happen! ”
“ This crew is top notch! From the moment I called with an inquiry to the moment I drove home in my new car you can tell that that every person there wanted to make this transaction be as easy and smooth as possible. Big thanks to Mercy Sugar for your help! Give her a shout if you need a new ride! ”
“ Amazing Car Buying Experience at West Herr Subaru!! I had the pleasure of purchasing my new car at West Herr Subaru, and I can’t say enough great things about the experience. DJ was extremely knowledgeable about all the features of the car I was interested in and walked me through every detail—answering all of my questions with patience and clarity. I never once felt rushed or pressured, and I truly appreciated the way he made sure I was fully informed before making a decision. The entire purchasing process was seamless, and I walked away feeling confident in my choice. I highly recommend working with DJ if you’re looking for a smooth, stress-free car buying experience! Thank you, DJ, and the team at West Herr Subaru for going above and beyond with delivering my car to me it was such a positive and memorable experience. ”
“ I could not be happier with my vehicle. The approval process was easy on my end, they had the color and model I wanted. I was able to do a lot of the process over the phone, I arrived at 2 and was off the lot by 3. ”
“ Andrea was the best when it came to purchasing a vehicle during a stressful time. Made everything smooth and was in communication every step of the way! Highly recommend going here and asking for Andrea!! Thank you so much again! ”
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About
West Herr Subaru of Rochester
Welcome to West Herr Subaru of Rochester, where an exceptional car-buying experience awaits you! Located conveniently at 4400 W Ridge Rd, Rochester, NY, this dealership stands out not just for its extensive selection of vehicles, but also for the stellar service provided by its dedicated team. With a phone number to reach out at +1 585-684-3013, their approach is simple yet effective: making customers feel valued and cared for throughout the entire purchasing process.
The glowing testimonials from satisfied customers highlight the dealership's commitment to excellence. For instance, Claire Strawcutter shared her incredible experience with sales representative Andrea Standish, who went above and beyond to assist her during a challenging time. The fact that she was able to complete the sale and deliver the car in just two days speaks volumes about the seamless service at West Herr Subaru.
Collin Hancock’s review underscores the straightforward nature of their transactions. There’s no room for confusion or hidden fees here; just honest dealings and a commitment to finding the perfect vehicle, as demonstrated by DJ Conners, who catered to Hancock’s specific needs with patience and precision.
The helpfulness doesn’t stop with Andrea and DJ; Mercy Sugar also left a lasting impression on another satisfied customer who praised her attentive, patient service. It’s this personalized approach that truly differentiates West Herr Subaru of Rochester. They understand that buying a car is a significant decision, and they work tirelessly to ensure that it's a positive experience for every client.
Emily Norton’s loyalty to Andrea, returning for her second vehicle, speaks not just to the quality of Subaru cars, like her newly purchased 2025 Crosstrek, but also to the outstanding rapport fostered between the staff and customers. This creates a welcoming atmosphere where everyone feels like a part of the family.
In conclusion, West Herr Subaru of Rochester isn’t just about selling cars; it’s about building relationships and earning trust. Should you find yourself in search of a new ride, I highly recommend paying a visit to this remarkable dealership. Their genuine care and commitment to customer satisfaction are sure to impress, leaving you not only with a new vehicle but also a memorable experience. Don’t hesitate to give them a call or stop by—your next adventure is waiting just around the corner!
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